Returns/Exchange Policy

The following guidelines apply to ALL returns and exchanges:

Due to fast turnover, we have a 14 day return policy. If 14 business days have gone by since receiving your purchase, unfortunately we can not offer you a refund or exchange. All items must be postmarked by 14 days of receipt.

Shipping costs will not be refunded on any returned items and it is the customer's responsibility to cover costs when shipping items back to us and if exchanging an item it is also the customers responsibility to cover return shipping.

Store credit will be given for the purchase price of all eligible returned merchandise. NO CASH REFUNDS ARE OFFERED.

Authorized returns must be postmarked within 14 days of the date you recieved the order. Any merchandise received after that date will not be credited and it will be the customer's responsibility for the reshipping fee to receive your merchandise back.

The following items are NOT eligible for return or exchange:
CLEARANCE ITEMS, JEWELRY, BRALETTES, LEGGINGS, SEAMLESS TANKS, HATS AND GIFT CARDS ARE FINAL AND ARE NON-RETURNABLE.
STORE CREDIT WILL NOT BE GIVEN FOR THESE ITEMS.

Returns must be received in original, unused condition with the tags ATTACHED. If an item has stains, smells of cigarette smoke, perfume, makeup or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee. IF WE DO NOT RECEIVE THE RESHIPPING FEE WITHIN 30 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.

If you cancel an order once it has been submitted we will process the request based on a timely manner. If the request falls on the same day as cancelled order was placed we will work with you to refund your payment. However, if the request falls to the next business day we will be unable to refund the payment in the manner at which you paid and you will receive a store credit.

Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. PLEASE DO NOT JUST SEND THE ITEM BACK. If we do not receive notification that you have received a damaged item in 3 days, the return will be refused. After 3 days, if we agree to exchange the item, you will be responsible for return shipping.

We will require a picture(s) of the defective or damaged area emailed to thebackyardboutique0@gmail.com including a picture of all tags still attached to the item. Along with your name, order number, and product name.
We will respond back within 24 hours. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.
All returns are to be shipped to the following address:
277 Cazzie Cothern Road
Jayess, MS 39641

We are not responsible for any lost return packages from the shipping customer.
Shipments lost or misdirected in transit to your destination will be reshipped out once U.S.P.S. determines it cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments if your address is incorrect. If a package is returned back to us as undeliverable we are happy to reship it out at the customers expense.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return, if item is in stock for exchange or store credit.
If you are approved, then your exchange will be processed and you will receive an invoice for return shipping costs. If invoice is unpaid after 30 days, your exchange item will be restocked and you will receive store credit. If an item is no longer available for exchange, you will be issued a store credit.

PLEASE NOTE, no cash refunds are offered. Exchange or store credit only.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a store credit will be issued to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a store credit to the gift giver and they will find out about your return.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we are not responsible for lost returns.